HomeThank you for choosing Boal. We feel proud of each piece we have manufactured with quality and passion for over 35 years and hope that you will feel equally happy with your purchase. Below you will find the warranties provided and special care suggestions for maintaining your furniture in excellent condition.
Warranty
Furniture upholstered in leather
Boal offers these warranties to the original buyer that purchased this furniture with our authorized distributors. Any service or repair within the warranty period will be done through the distributor or store where the product was purchased. The warranty period begins on the date the furniture was purchased by the final customer (the date on the purchase receipt).
Boal is not responsible for any kind of expense or discount originated from returning the product or repairing it, if there was no previous authorization from our company.
This warranty applies under normal or residential use of the product. It does not apply to furniture intentionally misused, or to damage resulting from negligence, accidents or commercial use. When the warranty is applicable, Boal will completely repair the damaged part; however, replacement of the product can exclusively be determined by authorized Boal personnel.
Leather
- Exposing leather products to chemical or solvent treatments invalidates all warranties on the leather covering.
- Color changing or fading: Six-month warranty. For warranty approval, Boal personnel must check the furniture to determine that the damage was not caused by chemicals, washing processes or exposure to direct sunlight.
- Variations in the color or texture of aniline leather is normal and should be accepted by the customer.
- Surface cracks: One-year warranty.
- Before applying any treatment to the furniture, we recommend testing it on the leather sample that is attached to your furniture to avoid any damage or discoloration on the product.
Springs
- Webbing: One-year warranty. Light softening of this material is normal and should be accepted by the customer. In case of excessive softening, please request assessment from Boal personnel for warranty approval.
- Springs: Two-year warranty.
Foam
- Two-year warranty under domestic use. Due to the characteristics of these materials, the products could experience light softening and up to a 10% reduction in volume.
Polyester Fiber
- Six-month warranty under normal domestic use. Due to the characteristics of these materials, the products could experience light softening and up to a 25% reduction in volume.
Frame
- Manufacturing defects: five-year warranty
- Creaking: One-year warranty
- Fungus and other wood illnesses: Two-year warranty subject to approval up on inspection of the product by Boal personnel.
Exposed Wood
Six-month warranty. This warranty does not apply if the wood is broken or scraped due to accidents or misuse.
Motion Mechanisms (sleeper sofas, incliners and recliners)
- Mechanisms: Two-year warranty. The warranty only applies under casual and domestic use.
- Electronic components: One-month warranty, only against manufacturing defects.
- Sleeper sofa canvas: One-month warranty against any defect, provided the product has not been misused.
- Sleeper sofa mattress: Three-month warranty against any defect, provided the product has not been misused.
Accessories
• One-month warranty, only against manufacturing defects.
Care and cleaning
We offer the following advice to help you keep your Boal furniture’s impeccable appearance and maximum comfort for several years.
Care
- To keep the leather’s original color from changing or fading, do not expose furniture to direct sunlight.
- Keep a minimum distance of 30 centimeters between the furniture and heat sources. Continuous exposure to heaters or radiators may dry the leather. Do not place hot objects on the furniture.
- Do not allow pets to be on the furniture, their sharp claws and teeth may cause scratches or cuts; in addition, their body’s fluids and oils are very aggressive and they may stain or damage the furniture.
- We recommend periodically molding the back and seats of your furniture with your hands to preserve their original appearance.
- Do not apply chemicals on the leather. Do not use abrasive products, alcohol or solvents. Do not use multi-use cleaning products. Keep materials such as ink, nail polish, nail-polish remover, paint, bleach and other domestic cleaners away from the furniture.
- To avoid the accumulation of dust on the surface of the furniture, it is recommended to dust the furniture with a dry cloth or to use the soft brush of the vacuum cleaner.
- For dyed and semi- aniline leather, after dusting the furniture with a dry cloth you can apply a damp cloth moistened with tap water. For aniline leather, this last step should be avoided because the damp cloth could permanently stain the leather.
- For general cleaning and maintenance of your furniture, seek the advice of a professional cleaner.
Cleaning instructions
Only for dyed and semi- aniline leather:
- For any stain or liquid spill, you should immediately follow the recommended cleaning process to avoid having the leather absorb the stain.
- For stains and/or spills of chocolate, coffee, fruit, milk, wine, soda or mud, use a dry cloth to carefully absorb the spill, do not rub. In case of mud, first remove the excess, vacuum the area, and then use a dry cloth.
- For stains of ink, grease, oil or wax, follow these instructions: dissolve and mix mild soap in warm water. Moisten a clean cloth or sponge with the foam of this solution and absorb carefully. Do not rub the stained area directly. Work from the edges to the center of the stain. Change the position of the cloth or sponge frequently and rinse with water to ensure that there is no soap left. Do not use an excessive amount of water.
Important: Test on a small and hidden part of the furniture to make sure that the fabric and color will not be affected. For more severe stains ask for the advice of a professional in furniture cleaning.