Frequently Asked Questions

Do you sell directly to the public?

We have no direct sales. Our products are available exclusively through our authorized dealers. To find the Boal furniture dealer nearest to you, please refer to our dealer section.

How I can check the prices of products published on your web site?

Our product section has been designed to show the types of products produced by Muebles Boal. Our distributors independently establish all prices of our products. Through our dealer section you will be able to contact our distributors to acquire information on the products and prices they offer.

Can I be directed to a store that carries the Boal product I am looking for?

We do not have access to our dealers´ inventories and could not provide you with that information. We suggest you refer to the dealer section where you can find contact information that will allow you to check directly with our distributors the products and prices they offer.

Is it possible to find a product with more than one dealer in a particular location?

Normally not because each or our authorized dealers carries their own exclusive assortment of Boal products.

How can I become a Boal dealer?

Please send information about your businees through our contact section. We will have the appropriate sales representative follow up with you.

How can I get a catalog of your products?

We are not able to provide the public with product related materials because each of our dealers carries different Boal products. Please contact the dealer nearest you for more information on the products they offer.

How do I submit a warranty claim?

All warranty claims are handled through the dealer where the furniture was purchased.

Does your company offer general maintenance and cleaning services?

We currently do not offer these services.

Does Boal manufacture custom furniture?

In order to service our customers efficiently, we do not offer custom made furniture.

How can ink stains be removed from leather furniture?

For fresh stains, mix mild soap in water. Carefully apply the foam with a soft cloth or a non-abrasive sponge, avoid strong rubbing. Remove the foam with a dry cloth. If the stain is not fresh, it is best to contact an expert. Avoid applying solvent-based products.

How can ink stains be removed from fabric coverings?

Mix mild soap or fabric shampoo containing no chlorine or bleach in water. Apply the foam with circular movements starting from de outer part of the stain. Remove the foam with a clean, soft cloth. If the stain is not fresh, it is best to contact an expert.

How can stains from food or drinks be removed from leather furniture?

For fresh stains caused by wine, coffee, cake, etc, blot the affected area with a damp cloth. For stains not treated immediately, use mild soap mixed in water. Carefully apply the foam with a soft cloth or non-abrasive sponge. Dry the surface completely with a soft dry cloth. Repeat the process if necessary. Do not use solvents.

How can stains from food or drinks be removed from fabric coverings?

For fresh stains caused by wine, coffee, cake, etc, blot the affected area with a damp cloth. For stains not treated immediately, mix mild soap or fabric shampoo containing no chlorine or bleach in water. Apply the foam with circular movements starting from de outer part of the stain. Remove the foam with a clean, soft cloth.

Do you offer the application of upholstery protectors for your products?

We do not offer this service to our customers. If you decide to apply a protector, we suggest you hire a professional service instead of applying the product yourself to avoid any possible damage to the covering. Please note that applying a protector invalidates the warranty we offer on the fabric or leather.

Do you recommend the use of leather conditioners?

There are several products available on the market for the conditioning and care of leather furniture; however, we do not provide then directly. Please note that applying these types of products invalidates the warranty we offer on the leather covering.

Do you sell replacement parts such as remote controls for recliners, mattresses for sleeping sofas, leather or fabric?

We do not sell fabrics but if you need any other replacement part, please contact the dealer where you purchased the product so they can check with us if the part is available and can be ordered for you.

How can I apply for a job at Muebles Boal?

Please submit your resume in MS Word format to: recursoshumanos@mueblesboal.com.mx