Thank you for choosing Boal. We feel proud of each piece we have manufactured with quality and passion for over 35 years and hope that you will feel equally happy with your purchase. Below you will find the warranties provided and special care suggestions for maintaining your furniture in excellent condition.    

Warranty

Furniture upholstered in fabric or vinyl

Boal offers these warranties to the original buyer that purchased this furniture with our authorized distributors.  Any service or repair within the warranty period will be done through the distributor or store where the product was purchased.  The warranty period begins on the date the furniture was purchased by the final customer (the date on the purchase receipt).

Boal is not responsible for any kind of expense or discount originated from returning the product or repairing it, if there was no previous authorization from our company.

This warranty applies under normal or residential use of the product.  It does not apply to furniture intentionally misused, or to damage resulting from negligence, accidents or commercial use.   When the warranty is applicable,  Boal will completely repair the damaged part; however,  replacement of the product can exclusively be determined by authorized Boal personnel. 

Fabric and vinyl

• Seams: Six-month warranty.
• Discoloration: Three-month warranty.
• Damage resulting from washing or from the use of chemicals: There is no warranty once a third party has handled the furniture. This warranty does not cover peeling or loosening.

Springs

• Webbing: One-year warranty. Light softening of this material is normal and should be accepted by the customer. In case of excessive softening, please request assessment from Boal personnel for warranty approval.
• Springs: Two-year warranty.

Foam

• Two-year warranty under domestic use. Due to the characteristics of these materials, the products could experience light softening and up to a 10% reduction in volume.

Polyester Fiber

• Six-month warranty under normal domestic use. Due to the characteristics of these materials, the products could experience light softening and up to a 25% reduction in volume.

Frame

• Five-year warranty against any manufacturing defects.
• Creaking: One-year warranty.
• Fungus and other wood illnesses: Two-year warranty subject to approval up on inspection of the product by Boal personnel.

Exposed Wood

• Six-month warranty. This warranty does not apply if the wood is broken or scraped due to accidents or misuse.

Motion Mechanisms (sleeper sofas, incliners and recliners)

• Mechanisms: Two-year warranty. The warranty only applies under casual and domestic use.
• Electronic components: One-month warranty, only against manufacturing defects.
• Sleeper sofa canvas: One-month warranty against any defect, provided the product has not been misused.
• Sleeper sofa mattress: Three-month warranty against any defect, provided  the product has not been misused.

Accessories

• One month warranty, only against manufacturing defects.

Care and cleaning

We offer the following advice to help you keep your Boal furniture’s impeccable appearance and maximum comfort for several years.

Care

• To keep the fabric´s original color from changing or fading, do not expose furniture to direct sunlight. 
• It is recommended to vacuum the furniture periodically or to use a brush or a very soft and dry cloth to avoid the accumulation of dust. This will enhance the beauty of the fabric and will give it a longer life.
• Do not use detergents or bleach.
• We recommend periodically molding the back and seats of your furniture with your hands to preserve their original appearance.
• It is recommended to hire a professional to provide general maintenance to your furniture.

Cleaning instructions

• Immediately clean any liquid spill, absorbing it carefully with a dry cloth without rubbing.
• If the stain is already dry, first try to remove it with a soft brush before using any liquid cleaners.

Even though not all stains can be completely removed, the following suggestions will help you to get better results:
See the following table to determine the best cleaning procedure according to the nature of the stain

A. Grate and dissolve mild soap in warm water. Moisten a clean cloth or sponge with the foam of this solution and absorb carefully. Do not rub the stained area directly. Work from the edges to the center of the stain. Change the position of the cloth or sponge frequently and rinse with water to ensure that there is no soap left. Do not use an excessive amount of water.

B. Use a domestic cleaner that contains a soft and adequate solvent for furniture fabric. Follow the instructions of the cleaner’s manufacturer.  Once dry, use a soft brush to recover the texture of the fabric.

Important: Test on a small and hidden part of the furniture to make sure that the fabric and color will not be affected. For more severe stains ask for the advice of a professional in furniture cleaning.

Product Care & Warranties Leather